Terms of Service
Revocation and Obligation to return the Goods
- If the customer is consumer he/she may revoke his/her declaration to conclude a sales contract within a period of two weeks in textual form (e.g. by online return form, letter, E-Mail, facsimile) without stating a reason or by returning the goods. The term commences at the earliest upon receipt of the goods and of this declaration in textual form. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. The revocation shall be addressed to: Mastri GmbH, Eubabrunnerstr.17, 08265 Erlbach, Deutschland/Germany
- In the event of effective revocation, the services received by either party shall be returned and any benefits that may have been accrued shall be released. If the consumer is unable to return the received goods either in total or in part or only in deteriorated condition, the consumer shall indemnify Mastri GmbH for the loss in value, if applicable. This shall not apply in the event that the deterioration of the surrendered goods is due to the inspection of the goods – as it would have been possible in a shop. The consumer may, moreover, avoid such liability of indemnification if he refrains from using the goods as if he owned them and further refrains from any action that would diminish the value of the goods.
- Goods capable of being sent by parcel will be on request of the consumer collected from him or shall be sent back. The consumer shall bear the costs of the return shipment if the goods delivered are as ordered and the value of the returned product does not exceed € 40,- or if in case of a higher value of the product the consumer has at the time of the revocation not performed the return service or the agreed partial payment. Otherwise Mastri GmbH shall bear in case of a valid revocation the costs for the return shipment respectively the collection including transport insurance.
- A declaration to conclude a sales contract about audio or video recordings or software may only be revoked if the data carriers are sealed. Software, which accompanies hardware, may only be unsealed, if the software is compulsory to inspect the hardware.
